FAQ

When you are ready to order, please contact us to confirm current price, payment arrangement and delivery time.

xxx offers free product’s operation training for clients. Like video,voice,email,skype.Moreover,clients can visit xxx for face to face training.

xxx has professional engineers to solve your problem by phone or computer. If the machine is totally broken, please return it to us,we will send a new one to you.

By courier,by air,by sea.Client can choose anyone accordingly.

Most of them are with CE and ISO, and some of them are with FDA.

What’s your guarantee?
Guangzhou Smart Tech Technology has strict quality control before delivery.
Normally 1-2 year guarantee ,and life time maintenance.

ultrasound scanner ,Vet equipment,X ray protective products, Automatic or fully-automatic hematology analyzer, Incubators, Autoclaves ect.

Guangzhou Smart Tech Technology is a manufacturer with professional technical and oversea sales team. 10 years in domestic,7 years in export.

The USA and European countries are available, while Japan is not. Please consult the custom service for any other questions.

Generally it won’t. Yet we do not know where the platform setting is done, and we need to consult the platform. Cargo collection address can be more than one.

eDs is an economical online logistics for eBay, there are 4 things you need to pay attention to if you are using this channel:

Online logistics usually have a platform-specific suffix concluded as the following:

Lazada: only use LGS logistics, and only LAZADA platform can use LGS logistics

Shopee: Shopee logistics are only SLS, YTO Taiwan Express

eBay online logistics: when the order is done on EDS, the delivery cannot be accomplished without choosing EDS

AliExpress online logistics:

1. China Post Unregistered for Ali

2. Yanwen Economic Air Mail for Ali

3. ShunYou Economic Air Mail for Ali

4. 4PX Singapore Post Economy Air Mail for Ali

5. WuYou Standard Registered 1

The estimated delivery time to Brazil is around 15-25 days. However, the Brazilian Customs Union is holding a strike action, and the delivery time may be affected currently. For details, please refer to Estimated Order Cost on our website or ask Online Customer Service.

Before Chinabrands uses Wanyilian to ship, you need to complete the following operations:

1) Authorize and bind eBay store at Chinabrands

2) Contact customer service to bind Wanyilian account; The following information is required to submit to customer service staffs, when binding Wanyilian account.

①　Chinabrands account

②　eBay store account

③　Wanyilian account

④　Wanyilian password

⑤　Wanyilian address code

⑥　Wanyilian Token

Note:

1) Submitted orders must be orders that Chinabrands craws from eBay. Manual order, shopping cart order and bulk excel order cannot be shipped by Wanyilian.

2) API orders can be shipped by Wanyilian. But the eBay original information needs to be submitted in the request parameters. Details, please refer API document.

3) Shipped by Wanyilian, Chinabrands won’t charge shipping fees.

Online EUB shipment can be used on Chinabrands, after completing the above steps.

1）First, to authorize and bind eBay store

2）Submitted orders must be orders that Chinabrands craws from eBay. Manual order, shopping cart order and bulk excel order cannot be shipped by online EUB.

3）API orders can be shipped by online EUB. But the eBay original information needs to be submitted in the request parameters. Details, please refer API document.

4）Shipped by online EUB, Chinabrand will charge shipping fees.

From warehouses in Shenzhen, China to the United States, there are multiple logistics channels. Delivery times vary from each logistics channel.

The following is a list of the five types of logistics and corresponding delivery time that are commonly used to ship to United States.

The remaining available logistics channels are subject to the product details page.

1. Products in part of warehouses of XXX can reach destination within 48 hours.
2. In the actual delivery process, due to the user’s change of address or local terrain, weather, traffic and other factors, some orders may not be delivered to destiantion within 48 hours, and the final 48-hour delivery rate is expected to be 80%.
3. If orders are delivered to destination exceed 48 hours but there is no after-sales problems such as product quality, XXX will not provide a refund

Russia can process and ship orders during weekends;

Overseas warehouses in other countries will be closed on weekends and will not process and ship orders.Order delivery arrangements for public holidays will be announced separately

Guangzhou Smart Tech Technology will ship orders within 24 hours, after payment. 99% orders can be shipped within 24 hours, at present. You can check order status through order list.

Note:

1. In addition to the flat ship,  other logistics methods have  tracking numbers and can check delivery status in real time until parcels is singed
2. Tracking number is offered by Flat ship, which can only check tracking in China, and foreign tracking status cannot be tracked.
3. The show of “cost estimation” tool query is related to available logistics methods, good values, gross weight, volume weight and  destination country. To query shipping fees on Guangzhou Smart Tech Technology shows no results. It may because parcel is over weight, over values ect., such as only parcels under $200 and 30 KG can be accepted by  India Shuangqing Line.
4. At present, Indian Shuangqing Priority Line is frequently used by Indian users due to its’ high cost-effective and short delivery time.

The process of shipped by FBA on xxxx is similar to order shipment of normal shipping cart. The following 3 ideas should be noted:

1. To authorize Amazon store before placing order
2. FNSKU、Shipment ID need to be submitted, when placing order
3. Attachment of product tags and address tags should be uploaded, when placing order.

Details, please refer process of FBA shipment.

Delivery time vary from each logistics and country. The following list is the delivery time of different logistics channels to different country.

Note:

It needs some time to purchase and process order, after placing FBA order. For details, please refer the estimated delivery time of the order page.

Difference between 3 kinds of International EUB — Surface Mail (Air Mail)/ small package/ priority line

1. Products shipped by Surface mail (air mail)  are not offered after-sale service, when the parcel is lost, according to xxx after-sale policy.
2. In addition, products shipped by Priority Line of the third part platforms are not offered after-sale service, when the parcel is lost.
3.  Products shipped by Surface mail(air mail)  will have tracking number, but it’s only for China, it cannot track all the way. When parcel arrives at the destination country, you cannot track it ,Most countries have no tracking number and have long transit time,so it’s not recommended to choose Surface mail(air mail).

The available overseas warehouse of Chinabrands are as  followed:

Note:

The deliverable ranges for each warehouse also depends on the specific logistics method.

The derails depends on available logistics shown on product details page

Platform and price information will not be shown on our waybill, and no seller’s information would be found.

For the out-of-stock products, we will purchase and update the stock according to the demand of the customer’s order on XX. Usually it will take 3 – 7 working days, or longer if there are any exceptional conditions (for example, the supplier is out of stock at the moment).

Registered packets take 2 months in all countries, and the shipping takes 15 – 25 working days. In this period, deadlines for Express lines are all 2 months. Transportation takes 7 – 15 working days, and processing time is 30 days (off season: parcels delivered on March – September every year), 45 days for busy season. Those with special notice are exceptional.

Customers need to know if the purchased items are allowed to be imported. If customers are required to finish the custom clearance for the package, customers need to do it by themselves. If any custom duties need to be paid, customers need to bear the cost alone.